FAQ

Frequently Asked Questions

What is your shipping Policy?

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Please Note: There are Increased Production Times Due to the COVID-19 pandemic: The fulfillment vendors are experiencing an increase in production times. Not only do the extra deep-cleaning and sanitizing measures that take time away from their printing process, but they are also experiencing an incredibly high volume of orders. Furthermore, if an employee gets infected, they must immediately quarantine which puts the fulfillment vendor in a tough position as they cannot just immediately fill or replace what that employee did.

The Current Estimated Production Tiime is as follows:
- Photo Prints - 1-2 days

- Photo Prints with Mounting - 2-3 days

- Framed Prints- 3-4 days

- Metal Prints - 2-3 days

- Canvas Prints- 2 days

- Fine Art Prints- 1 day

- Wood Prints 3 days

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.

Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)

Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact krista@kristashiner.com for freight fees before the order is placed.

What is your Policy on Returns/Exchanges/Refunds?

Prints, unframed or framed: I do not accept returns; all sales are FINAL. I do my utmost best to ensure that your prints are packaged carefully and arrive safely at their destination. If your prints arrive damaged, please keep all packaging and contact krista@shinerstudios.com with your order number for further instructions.

Original Artwork: I do not accept returns for original artwork; all sales are FINAL. As there is more involved with the sale of an original piece of artwork I feel it is best for everyone involved. If the original artwork arrives damaged, please keep all packaging and contact krista@shinerstudios.com with your order number for further instructions.

Commissioned Artwork: If the Client refuses delivery of the Commissioned Artwork after the work has been created, the Client is liable for the final payment of the total purchase price including all shipping and insurance costs. Ownership of this Artwork shall remain the Artist’s.

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter !

You can also follow me on my social media pages as I post about new work and sharing what inspires the creation of it. If you have a special request please don't hesitate to reach out. I love Co-Creating!

Instagram.com/ ShinerStudios

Facebook.com/ ShinerStudios

www.codaworx.com

LinkedIn / Krista Shiner, Shiner Studios

Creative Mornings / www.creativemornings.com

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